Don Tuco, the WhatsApp host for tour operators

The host

Meet Don Tuco

A toucan has worked the treetops of Bocas longer than anyone has run tours here. Don Tuco is the one who put on a jacket. He greets every guest the way a good innkeeper does, and he never loses the ledger.

Answers in the guest's language: Spanish, English, Dutch, and whatever comes next.
Checks the booking ledger before he offers a slot. If 11:00 is taken, he says so and offers 14:00.
Writes every reservation in the ledger before he promises it, never after.
Says plainly that he's an AI when a guest asks, and that a human reads every booking.
Hands the chat to the owner the moment a request leaves his script: changes, complaints, anything that needs a person.

How it works

A host, not an autoresponder

Don Tuco runs as an agent with tools. He never invents an answer: availability comes from the booking ledger, prices from your catalog, and anything he can't resolve goes straight to you.

He checks before he promises

Every slot is checked against the booking ledger before it's offered. If 11:00 is taken, he offers 14:00. No double bookings.

He closes the booking

Tour, date, group size, name, total price confirmed out loud, then into the ledger. Guests get a confirmation email, you get a notification.

He knows when to step aside

Complaints, discounts, groups over your limit, or anything unclear: Don Tuco tells the guest a human will follow up and alerts you immediately. Asked if he's a bot, he says yes.

Finca MontezumaDon Tuco · responds in seconds

Hola! Tienen tour de cacao el próximo sábado para 2 personas? 15:02

¡Hola Sarah! Sí, tenemos el tour de cacao disponible. El próximo sábado es el 31 de octubre. ¿Prefieres en la mañana a las 11:00 o en la tarde a las 14:00? 15:02 ✓✓

checked the ledger · answered in 2.6 s

Perfect, 11am works! How do we get there? 15:03

El sábado 31 a las 11:00 está disponible para 2 personas. El costo total es $40 USD. Llegamos en bote desde Bocas Town (25 a 30 min). Si necesitas, te conectamos con capitanes de confianza. ¿Confirmo tu reserva? 15:03 ✓✓

are you a real person? 15:04

I'm Finca Montezuma's AI assistant, a digital toucan! A human owner reads every booking and will be there to welcome you at the farm. 15:04 ✓✓

Verbatim from the production smoke test on Amazon Bedrock, October 2026.

Try him yourself, right now: message +1 (414) 261-7820 on WhatsApp. He answers in seconds, in your language, and the booking lands in the live ledger.

For operators

One file is your whole onboarding

Tours, prices, time slots, languages, FAQ, and your escalation rules live in a single configuration file. Finca Montezuma, a working cacao farm in Dolphin Bay, runs on the file you see here. The next operator is the next file.

We build and run it for you. You keep answering WhatsApp exactly as before, just a lot less often.

{
  "businessName": "Finca Montezuma",
  "languages": ["es", "en", "nl"],
  "tours": [
    { "name": "Cacao Tasting Tour",
      "pricePerPerson": 20 },
    { "name": "Chocolate Workshop",
      "pricePerPerson": 40 }
  ],
  "standardSlots": ["11:00", "14:00"],
  "escalation": "owner WhatsApp + email"
}

Under the hood

Built on AWS, end to end

Don Tuco is an entry in the AWS Communication Developer Services Agentic AI Partner Hackathon, built by Divina Endeavors LLC as an AWS partner solution.

AWS End User Messaging SocialThe WhatsApp channel itself: inbound guest messages and Don Tuco's replies, including tappable slot lists and location pins.
Amazon BedrockClaude runs the agent: the conversation, the tool calls, the judgment on when to escalate.
Amazon SESBooking confirmations to guests, notifications and escalations to the owner.
DynamoDB + Lambda + SNSThe booking ledger, 24-hour conversation memory, and the event wiring in between.

Customer №1

Running at Finca Montezuma

Finca Montezuma is a cacao farm in Dolphin Bay, Bocas del Toro, reachable by boat, that hosts tastings and chocolate workshops. Its bookings used to depend on the owner seeing each WhatsApp message and typing the reply by hand. Don Tuco answers them now.

Next in line are the tour operators we already build for across Bocas del Toro and the Caribbean coast.

Cacao tastingsChocolate workshopsBoat arrivalses · en · nl

Every guest greeted in seconds, every booking in the ledger.